Privacy Policy

Privacy Policy

Effective Date: May 18, 2026

This Privacy Policy explains how Cowtown Realty LLC collects, uses, stores, and protects information when you use our websites, portals, transaction tools, property communication features, and related services, including the Cowtown Asset and Transaction System (CATS).

Information We Collect

We may collect information you provide directly to us, information related to real estate transactions and asset management, and certain technical information needed to operate the platform.

  • Contact information such as name, email address, phone number, company name, and mailing address
  • Account information such as username, password, role, approval status, and communication preferences
  • Transaction and property information such as asset addresses, offer details, showing activity, contract dates, close dates, title company details, buyer and seller information, and related documents
  • Uploaded files, transaction emails, checklists, notes, audit history, and compliance records
  • Technical information such as browser type, device information, and basic activity logs used for security and troubleshooting

How We Use Information

We use information only for legitimate business and operational purposes, including to:

  • Provide real estate, asset management, BPO, transaction, and reporting services
  • Create and manage user accounts and role-based access
  • Process offers, contracts, checklists, showing feedback, monthly reporting, and compliance documentation
  • Send operational emails and alerts related to assignments, tasks, deadlines, status updates, property communications, and transaction activity
  • Support security, auditing, troubleshooting, and system improvements

Text Messages and SMS Alerts

If you choose to enable text alerts in your user profile, Cowtown Realty LLC may send you operational SMS messages related to assigned properties, tasks, showing feedback, transaction status, overdue items, and other internal work alerts.

  • SMS alerts are optional and are enabled only when a user opts in through the platform
  • Message frequency varies based on assignment activity and operational events
  • Message and data rates may apply depending on your mobile carrier plan
  • You can stop receiving SMS alerts by turning off text alerts in your profile or by contacting Cowtown Realty LLC

How We Share Information

We do not sell personal information.

We may share information only when reasonably necessary to operate the business and platform, including with service providers, software vendors, title and transaction participants, or professional partners involved in a transaction or assignment. We may also disclose information when required by law, court order, regulatory obligation, or to protect the rights, property, or safety of Cowtown Realty LLC, our users, clients, or the public.

No Sale of Information. Cowtown Realty LLC does not sell personal information, and mobile opt-in data or text messaging consent is not shared with third parties for their marketing purposes.

Data Retention

We retain information for as long as reasonably necessary to operate the platform, support transaction and compliance requirements, fulfill contractual obligations, resolve disputes, enforce our agreements, and comply with legal or regulatory recordkeeping requirements. Some transaction and communication records may be retained for multiple years to satisfy brokerage, audit, and compliance needs.

Security

We use reasonable administrative, technical, and operational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure, and you use the platform with that understanding.

Your Choices

  • You may request updates to your account and contact information
  • You may manage your communication preferences inside the platform where available
  • You may disable text alerts if you no longer want operational SMS notifications

Children’s Privacy

Our services are intended for business and professional use and are not directed to children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date on this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact Cowtown Realty LLC.

This page is intended to serve as the general privacy notice for Cowtown Realty LLC’s website and operating platforms, including CATS and related transaction tools.